Vendor Approaches
Automation Engagement
Analysis
Analysis: AI as Advisor
Enables clinicians and patients to make better decisions, powered by
predictive models and real-time data support
Engagement: AI as Customer
Service
Offers personalized, thoughtful,
and helpful customer service
experiences, with no wait or
cost to the health system
Automation: AI as Assistant
Takes tedious tasks and
automates them intelligently,
freeing up patients and/or
providers to focus on other
tasks
Digital Scribes
Consumer ChatbotsRobotic Process
Automation
Clinical Decision
Support
AI Diagnosis